Jakarta editorial desk
Contact the CorePoise editorial team
Use this page for corrections, questions about our articles, and topic suggestions. We read everything that arrives and reply to messages that need an answer. Product complaints and order issues are not ours to handle, since we do not sell anything.
Direct details
- [email protected]
- Phone
- +62 21 5294 0608
- Office hours
- Monday to Friday, 09:00–18:00 Jakarta time
- Address
- Jl. Jend. Sudirman Kav. 52-53, Senayan, Kebayoran Baru, Jakarta Selatan, 12190
What to write about
What to write to us about
Corrections are at the top of the list. If something is unclear, that is worth reporting too — a confusing sentence about a vitamin blend helps no one.
Ingredient and label errors
An ingredient list we got wrong, a dosage figure we read off a bad listing, a product that has been discontinued since we wrote about it. Tell us the page and what needs to change.
Misquoted claims
If we paraphrased a manufacturer's or retailer's wording in a way that changes its meaning, send the current listing link and the sentence as it should read. We will check it against the source.
Questions about reading a label
How to compare serving sizes, why one capsule count changes the cost per dose, what a proprietary blend entry does and does not tell you. We answer what we can from published information.
Topics you want covered
Ingredients or product types you would like to see explained next — herbs, minerals, or single-ingredient formulas sold in Indonesia. Suggestions shape what we research, though we cannot promise a date.
Boundaries
What we cannot help with
We cannot process orders, refunds, or product complaints, because CorePoise does not sell or ship supplements. We are a reading resource, not a shop and not a clinic.
We also cannot give medical advice or tell you whether a product is right for a condition, an interaction, or a prescription you already take. For anything clinical, speak with a doctor or pharmacist in Indonesia, and bring your product labels with you — the panel on the back is what a professional will want to see, not our summary of it.
Orders and refunds
Take those to the seller or the marketplace you bought from. We have no order records, no payment details, and no way to trace a shipment.
Clinical questions
Dosage for your body, symptoms, test results, and medication combinations belong with a qualified professional who can see your history.
Legal and import matters
Registration status and import rules for a specific product are handled by the brand and the relevant authority, not by an editorial desk.
What to send
What to include in a correction request
A correction is quick to act on when the message carries the source. Send the product name, the page or article you are reading, and what should change. If you have a photo of the label or a link to the current listing, include it. That detail lets us verify against the source instead of guessing.
We will confirm once the page is updated, or explain why it stays as written. Sometimes a listing has changed since publication, and sometimes our wording was the safer one — either way you get an answer.
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1
Name the product and the page
A one-line subject like “stamina-vitality page — serving size” is enough for us to find the right paragraph fast.
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2
Say what should change
Quote the sentence as it stands and write the version you believe is correct. Concrete wording is easier to check than a general note that something feels off.
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3
Attach the label or listing
A photo of the supplement facts panel, or a link to the seller page you are reading, is the strongest support. Blur or crop anything personal before you send it.
Send your message
Prefer a form to your own mail app? Fill this in and it reaches the same editorial inbox.
Where we are
How to reach us
Email is the most reliable route: [email protected]. Our phone line is +62 21 5294 0608, answered during Jakarta business hours, Monday to Friday, 09:00–18:00.
Choose whichever suits, but email is better for anything involving a document or a screenshot — a correction with a label photo attached is far easier to verify than the same description read aloud.
CorePoiseJl. Jend. Sudirman Kav. 52-53, Senayan
Kebayoran Baru, Jakarta Selatan, 12190
Visits are by arrangement only. If you would rather send documents ahead of any meeting, email first and mention what you are bringing.
Reply times
Response times and privacy of your message
Messages that arrive on weekdays during Jakarta hours usually get a reply within a few working days. Corrections are handled before general questions.
If you have not heard back after a week, send the message again with the same subject line. Email filters occasionally catch unfamiliar senders.
Corrections first
A wrong ingredient entry on a live page is treated as urgent, because visitors act on it. General questions about how we read a label wait behind that queue.
What we do with your details
We use what you send to answer you and to update the site. We do not publish your name or email without asking first, and we do not pass your message to sellers.
Two policies, plainly written
Our handling of personal data is described in full on the privacy policy page. The cookie policy explains what the site stores in your browser.
Before you write about a product
Check whether we already cover it in the ingredient guide or on the product types page. A note pointing at a gap is easier to act on than a repeat request.
Questions we get asked
Can you tell me whether a supplement is suitable for me?
No. We explain ingredients and how labels are written, and that is the limit of what an editorial team can honestly do. Speak with a doctor or pharmacist in Indonesia who can look at your history and the product panel together.
Do you publish the names of people who send corrections?
Not without asking first. We use your message to fix the page and to reply to you. If a correction is worth crediting, we ask before adding any name or email address to the site.
A brand I read about here has changed its formula. Now what?
Send the current listing link and tell us which entry changed. Reformulations are one of the most common reasons a page goes stale, and a dated note on the page is often the honest fix until we can rewrite it properly.
Is there a charge for writing to you?
No. Reading and corrections are free, and CorePoise does not sell supplements, subscriptions, or consulting. We have no product to upsell you through this page.
One next step
Write to us, or keep reading first
If your question is about a specific product's place among men's supplements and vitamins sold in Indonesia, start with the comparison pages and the about page — many questions answer themselves once you know what we do and do not cover.